Updated 8/30 - Updates to reviews on Etsy | Announcements

fidosflowers · 2022-08-15T20:22:03.771000Z

We recently reached out to tell you that we’d be testing video reviews on Etsy. We’re excited to follow up and share that all buyers officially have the ability to leave video reviews from the Etsy app on iOS devices. These reviews can be up to 30 seconds in length and include audio. Fellow buyers visiting your shop from an iOS device can now also watch them to help get an up-close look of your listings. Video reviews can help highlight details that might be missed in photos, and could help give buyers the extra boost of confidence they need to make a purchase. We’re still working on making video reviews accessible on the Android Etsy app, so stay tuned there! We’re excited for this new feature. It’s one of the many improvements we’ve been working on that we hope helps sellers get discovered and grow. Here are a few examples of video reviews we've seen buyers share: Also, when we originally announced we were testing video reviews, we saw a few different questions come up across the community and wanted to answer those below.: What about inappropriate video content? Some sellers have expressed concerns about inappropriate video content. As a reminder: video, photo, and text reviews are subject to our reviews policy, which states that reviews that contain graphic, mature, or harassing language or imagery are against our policy. How do I remove an inappropriate review? If you receive an inappropriate video, photo, or text review, click “Report this review” to flag it to our agents. Our agents will evaluate and remove any inappropriate reviews in violation of our reviews policy. How long does it take to remove an inappropriate review? If you report a review and we find it violates our policies, it will be removed within 7-10 business days. However, the majority of reported reviews that violate our policies are removed sooner. Can I hide photo or video reviews? Reviews are an important, transparent representation of buyers’ experiences and we want buyers on Etsy to shop confidently knowing that we’re a trusted marketplace. In order to ensure we’re being transparent with buyers while continuing to meet industry-wide legal standards, we are removing the ability for sellers to hide photo or video reviews. If you find that a review is inappropriate or violates our policies, you can report it to our team for removal. You will also continue to have the option to respond to reviews if you feel you need to.

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Updated 8/30 - Updates to reviews on Etsy | Announcements | Etsy Community