Seller Support Updates | Announcements

PrintedLinen · 2022-08-23T19:30:48.774000Z

Hi everyone, My name is Amy. I recently started a new role as a Seller Education program manager, and I’m responsible for providing sellers with education at important moments of their support journey. Before that, I worked with sellers directly, answering questions or sharing shop tips in just about every communication channel available–from live chat to the Etsy Success podcast. I’m also an Etsy seller. I recently realized that my shop has been open for 13 years–perhaps the longest relationship I’ve had with any endeavor or personal project. That’s just to say, I know how crucial it is to be able to get support when you need it. That’s why I’m happy to be able to share a quick update on the progress we’ve been making toward improving support for sellers this year. Etsy is committed to expanding our support team so that you can get the help and responses you need, when you need them. We've heard that you want more access to live support, especially chat, and faster response times -- and that's exactly what we've been working on. I'm excited to share that we’ve expanded 24/7 chat in the Help Center. This is available to all shops with at least 1 sale and no policy violations. And while more sellers are utilizing live chat support than ever, we’re proud that we’ve seen most wait less than a minute to connect with an agent. Live chat is just one area where we are focused on making improvements to the support experience. We are listening to the community to ensure your opinions continue to be factored into future plans. Sellers are at the heart of what we do, so we want to know what matters to you most. We really appreciate the opinions you’ve shared so far. Have thoughts you’d like to share about what support options are most helpful to you? Fill out this survey

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Seller Support Updates | Announcements | Etsy Community