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New ways to navigate listing removals
Hi everyone,
I’m Claudia, and I lead Etsy’s Trust & Safety team. Last year, we introduced the Policy violations page to make it easier to see when a listing had been removed and which Etsy policy was involved. Sellers told us they wanted more detail about why a listing violated a policy and what to do next.
That feedback shaped the updates we're sharing today:
More detailed policy violation reasons
You'll now see more detailed policy violation reasons on the Policy Violations page to help explain why a listing was removed and how to stay compliant in the future.
Expanded listing appeals
Last year, we piloted listing appeals for Creativity Standards violations with a group of sellers. Based on what we learned, we're expanding listing appeals across more policy areas and to more sellers. By the end of 2026, all sellers will have access to appeals across most policy areas.
If you believe a listing was removed in error, we encourage you to review your appeal options before creating a new listing. Submitting an appeal gives you an opportunity to share additional context with our team, and may help you avoid another policy violation and an additional listing fee.
These updates appear alongside your listing removal history, policy resources, and available appeals. Our goal is to make policy decisions easier to understand and, when we don't get it right, easier to review.
Visit the Seller Handbook to learn more about these updates.
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Claudia joined Etsy two years ago, and in her free time, she loves to go on hikes and visit the beach with her dog. Her creative outlet is oil painting, and she mostly creates abstracts on huge canvas. She just recently purchased a custom logo embosser from the PrintMint, which makes the certificates of authenticity for her artwork look beautiful and professional.
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