How we'll be here for you during any holiday shipping delays | Announcements

fidosflowers · 2022-11-07T23:13:33.830000Z

Over the past few years, the holiday shipping season has come with some additional challenges as carriers deal with delays and an influx of packages. We’ve been working to help ensure Etsy’s ready to communicate possible delays so that holiday shopping goes smoothly for both buyers and sellers. We’ve put a few strategies in place to set clear expectations with shoppers and address your feedback (so you can stress less this holiday season). Here’s how we’ll communicate potential delays: When we see that major carriers are experiencing delays, we’ll update estimated delivery dates for those specific routes and locations to help shoppers get a more accurate estimate of when their order will arrive. We plan to communicate delays to affected customers, letting them know packages may arrive late because shipping carriers—not Etsy sellers— are experiencing delays (due to weather or other issues). This year, we’ll also send shoppers a digital card they can give to gift recipients to let them know they’re getting something special from Etsy, but it’s a bit delayed. You can save it to send to your customers if they need it. The card is available in multiple languages: English: https://etsy.me/3So7Hya Spanish: https://etsy.me/3yUwza4 German: https://etsy.me/3VJyRT5 Canadian French: https://etsy.me/3CNLG6d French: https://etsy.me/3TmAUL6 Italian: https://etsy.me/3eMBmmS Portuguese: https://etsy.me/3VJq83e Polish: https://etsy.me/3TlQS8f British English: https://etsy.me/3MLYM8J Japanese: https://etsy.me/3z16m9O Russian: https://etsy.me/3za0TxA Dutch: https://etsy.me/3D38nDt Check out the Seller Handbook for more details.

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How we'll be here for you during any holiday shipping delays | Announcements | Etsy Community