Hi there, I’m James, Vice President of Customer Operations at Etsy. I lead our global teams across customer support, trust and safety, and international operations to help ensure a safe, reliable experience for millions of buyers and sellers worldwide. Since 2025, changes to US import tariffs have made international selling more complex. If you ship orders to US buyers, you may have already adjusted how you handle duties, pricing, and delivery to manage rising costs and buyer expectations. We’re also seeing that when duties aren’t included in pricing upfront, buyers face unexpected fees after checkout. This can create a confusing experience, lead to delays at customs or refused deliveries, and result in additional costs, cases, or refunds. In a recent survey, nearly two-thirds of US Etsy buyers said they’d be unlikely to make a purchase if they had to pay tariffs at the time of delivery.* What’s changing To help create a more consistent and reliable experience, we’re updating our Seller House Rules for orders shipped to the US. Starting July 9, you'll be expected to account for all of your costs, including duties and import fees, to US buyers upfront in your pricing by using a Delivered Duty Paid (DDP) shipping option, so they pay the full cost of their order at checkout. Orders shipped without duties prepaid will no longer qualify for Etsy Purchase Protection. If buyers are charged tariffs or collection fees by the carrier, they’re eligible to be refunded and the charges will be deducted from the seller. Support and tools We’re committed to helping you navigate these changes and continually investing in tools and services to make cross-border selling more manageable, including: Shipping partners to help you manage and ship orders all in one place, with the ability to estimate and prepay all tariffs and fees using DDP shipping options . By using a DDP option, you can present a tariff-inclusive price on Etsy, eliminating surprises for the buyer upon delivery. Pricing tools to set different listing prices for domestic, US, and international buyers . This helps your listing prices reflect your shipping costs and support your margins while staying competitive in each market. A new US tariffs estimator you can use in Shop Manager when creating or editing your listings to help estimate tariffs, compare shipping options, and complete customs forms with ease. We understand this shift may take time as you adjust your workflow, and we’ll continue to invest in tools and guidance to help you continue selling globally with confidence. To learn more about these updates, including shipping partners offering Delivered Duty Paid (DDP) options, read the full details in the Seller Handbook . You can also find a record of ongoing tariff-related updates in this thread . Thank you for being part of our global marketplace. -- James has been at Etsy for over 11 years and leads our Customer Operations team. His most recent Etsy purchase was custom letter press stationary for his sister's birthday. Have feedback on this change? Share your thoughts with our team through this brief survey . See updates to our Seller Policy , Off-Platform Transactions policy , Cases policy , Shipping policy and Etsy Purchase Protection Program for Sellers . *Based on a survey of 833 US buyers conducted in July 2025.
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