Calculated Shipping Option not working

The option for selecting Calculated Shipping is no longer available when I want to create a new shipping profile.  There is just a long list of shipping services to select and nothing for Calculated Shipping.  

 

Can anyone help please? Thanks much. 

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Re: Calculated Shipping Option not working

@CreativePapertrails  it looks like you already have calculated shipping on some items - so you must already have a shipping profile.  Can you not apply the existing one to new listings?  The easiest thing - for me - is to copy an existing listing, and change what is pertinent - but then, I sell basically the same type of thing.

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Re: Calculated Shipping Option not working

Also - I just checked - 

When I go to Settings - Shipping Settings -

under the existing shipping profiles , there is "+ Create profile" - and the first thing I see is the box that says 

"Calculate them for me (recommended)"

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Re: Calculated Shipping Option not working

Yes, that is correct. I do have calculated shipping on items I have previously listed but when attempting to list a 'new item' yesterday, the calculated shipping option no longer exists.  

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Re: Calculated Shipping Option not working

To follow-up. Etsy support confirmed that the option no longer was available for my shop and had to refresh my shop to make the option available once again.  

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Re: Calculated Shipping Option not working

That's what I used to see until yesterday.  That "calculate them for me" box is no longer showing for me.  So frustrating.  Only options I am now getting are just the long list of shipping options to select without the calculated one.  Trying to reach Etsy support is impossible. 

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TBQSC
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Re: Calculated Shipping Option not working

"just the long list of shipping options"

what are the options on that long list?

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PrimFun
Community Maker

Re: Calculated Shipping Option not working

@CreativePapertrails   It is right there in the listing.  

Shipping option and then to the right +Create option.  Click on that.  The box opens up for Etsy calculate it for me which is only the beginning of calculated shipping and not calculated shipping.

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PrimFun
Community Maker

Re: Calculated Shipping Option not working

Calculated shipping only has one profile.  It includes the countries and level of services.

If you are seeing anything else in the profile that is fixed shipping and not calculated.

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Re: Calculated Shipping Option not working

I understand that.  Etsy support determined there was an issue with the calculated shipping option in my shop and has resolved the issue. 

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